eProblem
Use this simple snap-on tool to get seamless integration with your Problem Management solution and have full transparency on your (top) problems. Take control over your problem resolution and follow-up progress. Declutter the data and focus on the problems that require your attention.
Benefits
- Works with industry standard Problem Management solutions like ServiceNow, HP SM and Remedy
- Serves as the source of truth on volume count and criticality of the active (top) problems in your organization
- Simplified management summary of each problems against your Service Level Agreement (SLA)
- Stay up to date with the latest progress using up to the minute data refresh cycle
Feature highlights
- Clear Red, Amber and Green (RAG) status on each problem against Service Level Agreement (SLA) to visualise progress against key delivery metrics
- Allows focus on business impacting problems before non-business impacting
- Provides sorting features on columns of your choosing
- Get the latest details on your (top) problems with ease
- Benefit from and up-to-the-minute data refresh cycle
- Integrates with your Problem Management Service Level Agreement (SLA) configuration or configure your own right in eProblem
Reach Us
Want to know more?
Cuserstraat 93
1081 CN Amsterdam
The Netherlands
+31 341 453001
info@itdeliverymanagement.com